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Course Overview
ASM0013 Microcredential Course Structure
Extra Curriculum Resources
Sales and Customer Service ASM0013 Microcredential Course Introduction
Module 1 Overview
Lesson 1.1: The Evolution of Sales and Customer Service
Lesson 1.2: Fundamental Principles of Customer Service
Lesson 1.3: The Sales Cycle: An Overview
Lesson 1.4: Ethical Standards and Professionalism
Module 1 Summary & Extra Curriculum Video
Module 1- Assessed Quiz
Module 2 Overview
Lesson 2.1: Customer Psychology and Buying Behaviours
Lesson 2.2: Customer Profiling and Segmentation
Lesson 2.3: Building Customer Personas
Lesson 2.4: Customer Journey Mapping
Module 2 Summary & Extra Curriculum Video
Module 2 - Assessed Quiz
Module 3 Overview
Lesson 3.1: Effective Communication Techniques
Lesson 3.2: Active Listening and Empathy
Lesson 3.3: Conflict De-escalation
Lesson 3.4: Resolving Customer Complaints
Module 3 Summary & Extra Curriculum Video
Module 3 - Assessed Quiz
Module 4 Overview
Lesson 4.1: CRM Systems for Customer Engagement
Lesson 4.2: Utilizing Social Media for Customer Service
Lesson 4.3: Leveraging Email, Live Chat and Automation
Lesson 4.4: Data-Driven Personalization and Digital Etiquette
Module 4 Summary & Extra Curriculum Video
Module 4 - Assessed Quiz
Module 5 Overview
Lesson 5.1: Prospecting and Lead Generation
Lesson 5.2: Consultative Selling Techniques
Lesson 5.3: Closing Techniques and Overcoming Objections
Lesson 5.4: Upselling and Cross-Selling Strategies
Module 5 Summary & Extra Curriculum Video
Module 5 - Assessed Quiz
Module 6 Overview
Lesson 6.1: The Role of Product Knowledge in Customer Service
Lesson 6.2: Creating a Positive Customer Experience
Lesson 6.3: Service Recovery and Problem Solving
Lesson 6.4: Measuring Customer Satisfaction
Module 6 Summary & Extra Curriculum Video
Module 6 - Assessed Quiz
Module 7 Overview
Lesson 7.1: Key Performance Indicators (KPIs) in Sales
Lesson 7.2: Analysing Customer Service Metrics
Lesson 7.3: Utilizing Data for Service Improvement
Lesson 7.4: Reporting and Business Intelligence
Module 7 Summary & Extra Curriculum Video
Module 7 - Assessed Quiz
Module 8 Overview
Lesson 8.1: Integrating Sales and Customer Service Strategies
Lesson 8.2: Scenario Planning
Lesson 8.3: Continuous Learning and Adaptation
Lesson 8.4: Career Advancement and Personal Branding
Module 8 Summary & Extra Curriculum Video
Module 8 - Assessed Quiz
Final Assessment Task
Final Assessed Quiz

What are Microcredentials?

Microcredentials are certifications that verify your expertise in industry-relevant skills and knowledge areas. Achievable in shorter timeframes than traditional qualifications, they allow you to focus your study on specific areas aligned with your professional goals. These credentials are designed to meet the demands of today's fast-paced job market, providing you with the flexibility and practical knowledge needed to stay ahead. Whether you are looking to enhance your current role or pivot to a new career path, microcredentials offer a streamlined and efficient way to gain valuable skills.

Focused Learning

Concentrate on specific skills and knowledge areas to quickly gain expertise in targeted subjects. These focused courses ensure you can dive deep into subjects that matter most to your career.

Progress at Your Own Pace

Our online platform ensures that all of our courses are available 24/7, providing you the flexibility of self-paced study anytime and anywhere.

Earn Your Credential

Successfully complete all content and assessment tasks to receive a recognized credential that validates your skills and knowledge, enhancing your resume and professional profile.

Career Advancement

Advance your career by demonstrating your specialized skills and commitment to continuous learning.

Instructor

Attaining Your Microcredential Certificate

Upon successful completion, learners will be awarded an Australian Standard MicroCredential Certificate, a valuable asset for formal job applications and professional development. This credential is designed in alignment with the National Microcredential Framework and can be prominently featured in resumes and cover letters, enhancing your professional portfolio.

FAQs

Before contacting us for assistance, please check if your question has already been answered in our Frequently Asked Questions (FAQ) section.

The duration to complete a Microcredential varies depending on the course, but all our Microcredentials are designed with flexibility in mind, allowing you to complete them on your own schedule without strict deadlines. Typically, learners can expect to complete a course within a few weeks to a month, depending on their pace and the time they can dedicate to learning.

Absolutely. Microcredential courses are designed to be flexible, allowing you to learn at your own pace and fit your studies around your work and personal commitments.

Microcredentials are increasingly recognised and valued by employers and industry organisations as they are indicators of specialised competency and up-to-date skills in specific areas relevant to today’s dynamic job market. Our Microcredentials, aligned with the Australian National Microcredential Framework, ensure that learners acquire skills and knowledge that meet the highest standards of quality and relevance. This recognition enhances your professional profile, making our Microcredentials a powerful addition to your resume and a distinctive advantage in job applications and career advancement opportunities.

Microcredential courses are ideal for professionals looking to upskill or reskill, recent graduates seeking to enhance their employability, and anyone interested in gaining expertise in a specific area quickly. They are also perfect for individuals balancing work, family, and education, as the flexible nature of these courses allows for learning at your own pace.

Australian Standard Micro Credential Courses is distinguished by its commitment to providing flexible, affordable and industry-relevant Microcredentials. Designed in collaboration with industry experts and delivered through the accessible Thinkific platform, our courses offer personalised learning experiences that meet today's evolving job market demands. Our focus on affordability and accessibility empowers learners from all backgrounds to succeed in the digital age.

Absolutely! Including Microcredentials on your resume signals to potential employers your commitment to continuous learning, your initiative to acquire industry-relevant skills, and your ability to stay updated with the latest trends and technologies. Our Microcredentials serve as a testament to your expertise and dedication to professional growth. These digital certifications can significantly bolster your employment applications, setting you apart in a competitive and ever evolving job market.